Siebel Branch Teller

Oracle’s Siebel applications provide mission-critical, multichannel retail banking solutions that integrate customer information across all channels and lines of business.

Today, retail banks struggle to offer value-added services at the teller line while efficiently and effectively processing transactions. To achieve the optimal customer experience, banks must simultaneously minimize customer waiting time and deliver exemplary, personalized service. As one of the few truly customer-facing positions, the branch teller is critical to delivering a satisfying customer experience. Yet, limited by an incomplete view of the customer, tellers have difficulty providing a superior customer experience or effectively exploiting sales opportunities. As a result—despite its high potential as a high-impact sales and service delivery channel—the teller channel is widely underleveraged.

Siebel Branch Teller delivers comprehensive transactional functionality, operational control, and actionable customer information. It seamlessly integrates with existing sales and service applications and includes a complete set of teller and supervisor transactions and a full set of support services. Comprehensive functionality and superior usability are supported by the following Siebel Teller features:

  • Role-based transaction menus, entitlements, business rules, and workflows supporting account- and customer-centric processing
  • Integration with peripherals to support customer authentication, dynamic negotiable MICR printing, consolidated customer receipt printing and transaction automation
  • Simple “smart” transactions—one teller transaction maps to multiple host transactions to simplify user training

With the Siebel Branch Teller centralized approach, banks can gain additional operational efficiencies compared to other teller systems. Specifically, banks gain economies of scale by centralizing business processes and operational information that traditionally existed in each branch server, such as electronic journal, cash management, user administration, and fee management. Further, Siebel Branch Teller enables the bank branch network to act as a single virtual branch, whereby the bank is able to extend and integrate activities across its branches (for example, supervisor authentications can be performed intrabranch and banks can reduce fraud risk with the duplicate pay services that get processed in real time on the Siebel Branch Teller central server). While achieving these benefits, Siebel Branch Teller also enables tellers to operate in offline mode in the event that the branches are disconnected from the central server.

Siebel Branch Teller empowers tellers to become highly effective and efficient revenue producers without affecting their ability to execute traditional teller transactions. It provides simple, easy-to-use, one-step referrals based on targeted customer offers. The offers and referrals integrate with the Siebel Finance application as well as other customer relationship management (CRM) products. Also, to drive teller revenue, transaction fee collections are integrated into the processing of transactions, based on business rules configured by the bank, including account type. More-effective teller referrals and customer services are supported by the following Siebel Teller features:

  • 360-degree view of customer (aggregated from multiple back-end and Siebel and third-party CRM applications), including all account relationships
  • Targeted actionable offers and alerts supporting intelligent referral-follow-up business rules

The Siebel Branch Teller framework and tools are based on open J2EE standards, which do not require proprietary knowledge, thus giving the bank the capability to build its own functionality. Siebel Branch Teller ensures that such in-house enhancements do not preclude the bank from implementing standard product upgrades in the future. The Siebel Branch Teller approach to technology, plus its suite of development tools, enables banks to realize the cost savings from a vendor solution while enabling the bank’s IT department to become self-sufficient and responsive to new, unique business functionality.

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Check 21

The Check Clearing for the 21st Century Act (or Check 21 Act) is a United States federal law. The law allows the recipient of the original paper check to create a digital version of the original check, known as a "substitute check", thereby eliminating the need for further handling of the physical document.

Branch image capture at the teller line has proven its ability to not only maximize the cost savings available to financial institutions through branch capture initiatives, but to do so in a way that creates less work, faster transactions and fewer errors for the branch.The Siebel Branch Teller application comes pre-packaged with a "headed" integration to Alogent's (Goldleaf) check 21 software. Xeon has implemented a "headless" version of this, which seamlessly embeds the check scanning functionality within the Teller application. All check correction functionality is done within the Teller Application, leaving only the imaging and transport management to reside within Alogent software.

Check Scanning

XeoScan is Xeon’s next-generation enterprise check scanning solution designed for medium- to large-scale financial institutions. It handles all aspects of the check scanning process, including Image Quality Analysis, OCR, MICR reading, data validation and automatic recognition of hand-written Courtesy and Legal Amounts along with relevant data lookups.

XeoScan’s generic transport interface allows it to function with all major brands of check scanners, and its flexible architecture allows it to be configured and customized to the needs of each individual financial institution. Built on an open platform, it can be integrated to existing teller, accounting and archival platforms. XeoScan also integrates seamlessly to Siebel Branch Teller, Oracle’s flagship branch teller solution.

With fewer teller errors, minimal manual keying, immediate imaging of transactions and reduced customer wait-time, XeoScan’s streamlined approach positively impacts both customer experience and operating costs.

Customer Relationship Management

XRM is Xeon's front counter solution designed for medium to large scale financial institutions. It applies defined CRM rules across live data. No master data storage is required as live customer data is interrogated at time of retrieval. The CRM rules are easily configurable and the engine focuses on the Retail Finance Sector.

XRM’s generic Web Services interface allows its data to be securely accessed from third party applications. Its flexible architecture allows it to be configured and customized to the needs of each financial institution. Built on an open platform, it can be integrated to existing teller, accounting and host platforms. XRM also integrates seamlessly to Siebel Branch Teller.

Due to the ease of configuration and minimal training requirements, new product offerings can be pushed quickly to market. Analysis of live data and storage of responses allows for a better understanding of each customer’s needs.

Financial Framework

The Xeon Financial Transaction framework is an extension of the Siebel Branch Teller framework. Xeon has provided a more generic framework that makes implementation of new financial transactions more streamlined. The framework includes Journaling, Supervisor Authorisation, Cash Management and configurable business rules. The framework is currently in use in two of Xeon's client banking sites.